Last updated: 20 August 2026
At SANTI, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit santihome.com, purchase from us, create an account, become a SANTI member, subscribe to our emails, contact us or otherwise interact with SANTI.
1. WHO WE ARE
SANTI is an independent publishing and design platform exploring interiors, travel, culture and the objects that shape atmosphere.
For the purposes of applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, SANTI is responsible for the personal information described in this policy.
Our website is:
santihome.com
For privacy or data protection enquiries, please contact:
hello@santihome.com
2. INFORMATION WE COLLECT
The personal information we collect depends on how you interact with SANTI.
Information you provide to us
This may include:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Account information
- Membership and subscription details
- Order and transaction information
- Communications you send to us
- Newsletter and marketing preferences
- Information you provide when contacting SANTI, entering a promotion, responding to a survey or communicating with our editorial or partnerships team
Payment information is processed securely by our payment providers. SANTI does not directly store your full payment card details.
Information collected automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser and device type
- Operating system
- Approximate location
- Pages viewed
- Time spent on the website
- Referring website or source
- Interactions with our website
- Cookie and analytics information
We use this information to operate, protect and improve santihome.com and to better understand how readers and customers interact with SANTI.
Information from third parties
We may receive information from third-party services where appropriate, including:
- Shopify
- Payment providers
- Delivery and fulfilment partners
- Analytics providers
- Social media platforms
- Advertising platforms
- Email and marketing platforms
The information received depends on the services you use and the permissions or privacy settings associated with those services.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Provide SANTI products and services
This includes:
- Processing purchases
- Managing magazine orders
- Managing Digital, Print or Collector Memberships
- Providing access to digital content
- Managing customer accounts
- Processing payments
- Arranging delivery
- Providing customer support
- Communicating important information about your order, membership or account
Operate our publishing platform
We may use information to:
- Provide access to SANTI articles, issues and digital experiences
- Maintain member services
- Manage subscriber access
- Understand readership and engagement
- Improve our editorial and digital offering
Communicate with you
We may send:
- Order confirmations
- Membership information
- Service communications
- Account notifications
- Customer service responses
- Editorial correspondence
- Other communications necessary to provide a service you have requested
Send marketing and editorial communications
If you have subscribed or otherwise given us permission where required, we may send you:
- Letters from the Field
- SANTI newsletters
- Editorial updates
- New issue announcements
- Membership news
- Invitations
- Selected product releases
- Other SANTI news and communications
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting hello@santihome.com.
Improve SANTI
We may analyse how people use our website and services to:
- Improve santihome.com
- Understand which stories and pages are useful to readers
- Improve membership experiences
- Develop new products, services and editorial formats
- Measure the effectiveness of our communications and campaigns
- Identify and resolve technical issues
Protect SANTI and our users
We may use information to:
- Prevent fraud
- Detect suspicious activity
- Protect our website and systems
- Enforce our terms
- Protect our legal rights
- Comply with legal or regulatory requirements
4. OUR LEGAL BASIS FOR USING YOUR INFORMATION
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We process information where it is necessary to provide something you have purchased or requested.
For example, to:
- Process an order
- Deliver a magazine or product
- Provide a paid membership
- Give you access to digital member content
- Manage your account
Consent
We may rely on your consent when:
- You subscribe to certain marketing communications
- You consent to optional cookies or similar technologies
- You otherwise specifically agree to a particular use of your information
Where we rely on consent, you may withdraw it at any time.
Legitimate interests
We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.
These interests may include:
- Improving SANTI and our website
- Understanding our readership and customers
- Preventing fraud
- Protecting our business
- Providing effective customer service
- Developing our editorial and commercial offering
Legal obligation
We may process or retain information where necessary to comply with applicable laws, tax requirements, accounting requirements, court orders or other legal obligations.
5. EMAILS AND LETTERS FROM THE FIELD
You may choose to subscribe to free SANTI communications, including Letters from the Field and other editorial emails.
Where required, we will only send marketing communications where you have given appropriate permission.
You can unsubscribe at any time by selecting the unsubscribe link in an email.
Unsubscribing from marketing does not prevent us from sending necessary service communications relating to an active order, account or membership.
6. MEMBERSHIPS
If you become a Digital, Print or Collector Member, we may process information necessary to manage your membership.
This may include:
- Your identity and contact details
- Membership type
- Payment and billing information
- Membership start and renewal dates
- Delivery information
- Digital account access
- Membership communications
- Previous transactions
Where memberships renew automatically, your payment information may be securely stored or tokenised by our payment provider to allow recurring payments.
SANTI does not directly store full payment card numbers.
7. PURCHASES AND PHYSICAL ORDERS
If you purchase a printed issue or an item through Shop the Atmosphere, we may share the information necessary to fulfil your purchase with relevant service providers.
This may include:
- Payment providers
- Printers
- Fulfilment partners
- Makers or suppliers
- Warehousing providers
- Postal services
- Couriers
Only information reasonably required to complete the transaction or delivery will be shared.
8. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate SANTI, including:
- Shopify, which powers parts of our website, commerce and customer infrastructure
- Payment processors
- Email and communications providers
- Website hosting and technology providers
- Analytics providers
- Printers and publishers
- Fulfilment providers
- Couriers and postal services
- Professional advisers such as accountants or legal advisers
- Fraud-prevention and security providers
- Government, regulatory or law-enforcement authorities where required by law
These third parties may only receive information necessary for the relevant purpose and are required to handle personal information appropriately.
Some third-party providers may also process information under their own privacy policies.
9. SHOPIFY
Our website and ecommerce services use Shopify.
When you interact with our website, create an account or make a purchase, certain personal information may be processed through Shopify's systems in order to provide ecommerce, checkout, account, payment and related services.
Shopify may process information in accordance with its own privacy practices and applicable data protection requirements.
10. COOKIES AND SIMILAR TECHNOLOGIES
SANTI uses cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Keep the website functioning
- Remember your preferences
- Maintain your shopping basket or account session
- Understand how visitors use the website
- Measure website performance
- Support analytics
- Measure marketing effectiveness, where permitted
Some cookies are necessary for the website to function.
Where required by law, non-essential cookies will only be used after you have provided consent.
You can manage available cookie choices through our website's cookie controls and, depending on your browser, through your browser settings.
Disabling certain cookies may affect how parts of the website function.
11. INTERNATIONAL DATA TRANSFERS
Some of the companies we work with may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection law.
Depending on the destination and provider, these measures may include recognised adequacy arrangements or approved contractual safeguards.
12. HOW LONG WE KEEP YOUR INFORMATION
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax and regulatory requirements.
Different information may therefore be retained for different periods.
For example:
- Account information may be retained while your account remains active
- Membership information may be retained for the duration of your membership and for an appropriate period afterwards
- Order and transaction records may be retained where required for tax, accounting or legal purposes
- Marketing information may be retained until you unsubscribe or withdraw your consent, subject to limited records we may retain to respect your preference
- Customer service correspondence may be retained where necessary to resolve disputes or maintain business records
When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.
13. HOW WE PROTECT YOUR INFORMATION
We take appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet-based system can be guaranteed to be completely secure.
You are responsible for keeping any account password or login credentials confidential.
14. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Request transfer of your information in certain circumstances
- Withdraw consent where processing is based on consent
These rights are not absolute and may depend on the circumstances and our lawful basis for processing your information.
To make a request, contact:
hello@santihome.com
We may need to verify your identity before completing a request.
Your right to object
Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.
You also have the right to object to the use of your personal information for direct marketing.
15. COMPLAINTS
If you have a concern about how we handle your personal information, please contact us first at:
hello@santihome.com
We will do our best to resolve your concern.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information is available at ico.org.uk.
16. CHILDREN'S PRIVACY
SANTI is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected such information without appropriate authority, we will take reasonable steps to delete it.
17. THIRD-PARTY LINKS
Our website and editorial content may contain links to websites operated by third parties, including hotels, designers, makers, brands and other organisations featured by SANTI.
We are not responsible for the privacy practices of third-party websites.
We encourage you to review their privacy policies before providing them with personal information.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- SANTI memberships
- Our website
- Technology
- Legal or regulatory requirements
The latest version will always be published on this page with the date it was last updated.
19. CONTACT US
For questions about this Privacy Policy, your personal information or your data protection rights, contact:
SANTI
Website: santihome.com
Email: hello@santihome.com
United Kingdom