Last updated: 20 August 2026
This Shipping Policy explains how physical orders placed through santihome.com are processed, dispatched and delivered.
SANTI ships printed publications and selected objects to customers in the UK and internationally.
For shipping enquiries, contact:
hello@santihome.com
1. ORDER PROCESSING
Once your order has been successfully placed, you will receive an order confirmation by email.
Orders are prepared for dispatch as quickly as reasonably possible.
Processing times may vary depending on:
- The product ordered
- Stock availability
- Whether an item is made or fulfilled by a third-party partner
- Publication and printing schedules
- Weekends and public holidays
- Periods of unusually high demand
An order confirmation does not mean that the order has already been dispatched.
Where tracking is available, we will send tracking information once your order has entered delivery.
2. SHIPPING COSTS
Applicable shipping charges will be shown during checkout before you complete your purchase.
Shipping costs may vary according to:
- Delivery destination
- Product size or weight
- Delivery method
- Fulfilment location
- Number of parcels required
Some SANTI products or memberships may include delivery as part of the advertised price.
Where delivery is included, this will be clearly stated on the relevant product or membership page.
Promotional free-shipping offers may occasionally be available and may be subject to separate terms.
SANTI MAGAZINE
3. INDIVIDUAL MAGAZINE ORDERS
Individual SANTI magazine issues are dispatched according to their availability and publication status.
For issues already in stock, the product page may provide an estimated dispatch timeframe.
For upcoming editions, the issue may be offered as a pre-order.
If you purchase multiple publications in the same order, they may occasionally be dispatched separately.
4. MAGAZINE PRE-ORDERS
Where a SANTI issue is available for pre-order, the expected publication or dispatch period will be shown on the relevant product page where possible.
Pre-order dates are estimates rather than guaranteed delivery dates.
As an independent publication, printing and production schedules may occasionally change.
This may be caused by:
- Printing schedules
- Production delays
- Editorial changes
- Binding or finishing requirements
- Supplier delays
- Transport disruption
If a significant delay affects a pre-order, we will aim to communicate the updated timeframe to affected customers.
PRINT & COLLECTOR MEMBERSHIPS
5. PRINT MEMBERSHIP DELIVERY
Where your SANTI membership includes printed issues, issues will be sent to the delivery address associated with your membership.
The frequency of publication and the number of issues included will be stated on the relevant membership page.
Issues are dispatched as they are published rather than necessarily on the date your membership payment is taken.
6. YOUR DELIVERY ADDRESS
Members are responsible for keeping their delivery address up to date.
If you move or need to change your shipping address, please update your account details or contact:
hello@santihome.com
Please make changes before the next issue enters fulfilment.
Once an issue or parcel has been dispatched, we may be unable to redirect it.
If a shipment is sent to an old address because your account information was not updated before dispatch, we cannot guarantee that a free replacement will be available.
SHOP THE ATMOSPHERE
7. PHYSICAL PRODUCTS
Products purchased through Shop the Atmosphere may be dispatched from different fulfilment locations.
Depending on the product, an item may be:
- Held and dispatched directly by SANTI
- Dispatched by one of our fulfilment partners
- Dispatched by the maker, studio or supplier responsible for the product
This means that products within the same order may occasionally arrive separately.
Receiving one parcel does not necessarily mean that the remainder of your order is missing.
8. SPLIT SHIPMENTS
If your order contains multiple products, we may divide it into more than one shipment.
This may happen where:
- Products are stored in different locations
- Products have different dispatch times
- A magazine is ordered alongside a Shop the Atmosphere item
- Different couriers are required
Where tracking is available, separate tracking information may be provided for each parcel.
You will not be charged additional shipping simply because we choose to split an order unless this was clearly communicated before purchase.
9. LARGE OR SPECIALIST PRODUCTS
Some larger, fragile or specialist products may require different delivery arrangements.
Where appropriate, additional delivery information will be displayed on the relevant product page or during checkout.
For particularly large or specialist items, we may contact you after purchase to arrange delivery.
UK DELIVERY
10. UNITED KINGDOM ORDERS
UK orders are delivered using selected postal services and courier partners.
Estimated delivery times may be shown during checkout or on the relevant product page.
Delivery times begin after the order has been dispatched, rather than when the order is placed.
Please remember that estimated delivery windows are not guaranteed unless expressly stated otherwise.
INTERNATIONAL SHIPPING
11. INTERNATIONAL ORDERS
SANTI may ship magazines and selected products internationally.
International availability may vary depending on:
- Destination
- Product type
- Courier restrictions
- Size and weight
- Supplier or fulfilment arrangements
If we are unable to deliver a particular item to your destination, this will normally be indicated during checkout or we will contact you after your order has been placed.
12. CUSTOMS, DUTIES AND IMPORT TAXES
Orders delivered outside the United Kingdom may be subject to:
- Customs duties
- Import taxes
- Local VAT or sales taxes
- Customs processing charges
- Courier handling fees
Unless expressly stated otherwise at checkout, these charges are not included in the price paid to SANTI and may be payable by the recipient.
SANTI does not control charges imposed by customs authorities and cannot guarantee their value.
We recommend checking the import rules applicable in your country before purchasing.
If an international order is refused because import charges are not paid, any refund will be handled in accordance with applicable law and our Returns & Exchanges Policy.
13. CUSTOMS DELAYS
International orders may occasionally be delayed while passing through customs.
Customs processing is controlled by the relevant authorities and may be outside SANTI's control.
We cannot guarantee customs clearance times.
However, if your order is significantly delayed, please contact us and we will assist where reasonably possible.
DELIVERY TIMES
14. ESTIMATED DELIVERY DATES
Any delivery or dispatch dates shown on santihome.com are estimates unless we expressly confirm otherwise.
Actual delivery times can be affected by factors including:
- Postal or courier delays
- Customs processing
- Severe weather
- Public holidays
- Industrial action
- Local delivery disruption
- Printing or production schedules
- Supplier delays
- Events outside our reasonable control
We will take reasonable steps to deliver your order within the timeframe communicated and within any timeframe required by applicable consumer law.
15. DELAYED ORDERS
If your order has not arrived within the expected delivery period, please first check any tracking information provided.
If you still need assistance, contact:
hello@santihome.com
Please provide your:
- Name
- Order number
- Delivery address
- Tracking number, if available
We will investigate the shipment and work with the relevant courier or fulfilment partner where appropriate.
LOST ORDERS
16. PARCELS THAT APPEAR TO BE LOST
If tracking has not updated for an extended period or your parcel appears to have been lost, please contact us.
We may need to open an investigation with the courier before confirming that a parcel is lost.
Where an order is confirmed as lost before delivery, we will provide an appropriate remedy, which may include:
- Replacement
- Re-dispatch
- Refund
This will depend on product availability and your applicable consumer rights.
17. TRACKING SHOWS DELIVERED
If tracking states that your order has been delivered but you cannot locate it, please check:
- Around the delivery address
- Any safe place specified for delivery
- With other members of the household
- With reception or building management
- With immediate neighbours where appropriate
If you still cannot locate the parcel, contact us as soon as reasonably possible at:
hello@santihome.com
We will review the available delivery information and assist with the appropriate next steps.
A courier marking an order as delivered does not automatically determine responsibility where there is evidence that the order was not actually delivered to you or to a location you authorised.
DAMAGED DELIVERIES
18. ORDERS DAMAGED IN TRANSIT
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, include:
- Your order number
- Photographs of the product
- Photographs of the outer packaging
- Photographs of any internal packaging
- A brief description of the damage
These photographs help us investigate damage with our courier or fulfilment provider.
Contacting us quickly is helpful, but any applicable statutory rights remain unaffected.
Further details can be found in our Returns & Exchanges Policy.
INCORRECT OR INCOMPLETE ADDRESSES
19. ADDRESS INFORMATION
Please ensure that your delivery information is complete and accurate before placing an order.
This includes:
- Full recipient name
- House number or building name
- Street address
- Apartment or unit number where applicable
- Postcode or ZIP code
- Town or city
- Country
- Telephone number where required by the courier
If you notice an error after ordering, contact us immediately.
We will try to amend the address before dispatch, but we cannot guarantee changes once fulfilment has begun.
20. RETURNED-TO-SENDER PARCELS
A parcel may be returned to us because:
- The address supplied was incorrect
- Delivery was repeatedly unsuccessful
- The parcel was not collected
- Customs charges were not paid
- The carrier could not access the delivery location
If this happens, please contact us.
Depending on the circumstances, we may offer to resend the order.
Where the failed delivery resulted from incorrect information supplied by the customer or failure to collect the parcel, additional shipping charges may apply before re-dispatch.
This does not affect any rights you have where SANTI or the courier was responsible for the delivery failure.
COURIERS
21. DELIVERY PARTNERS
We work with a range of postal and courier providers depending on the destination and product.
The delivery provider may vary between orders.
We may change courier partners where necessary to improve service, cost, availability or international coverage.
Where tracking is supported, the carrier details will normally appear in your dispatch notification.
CONTACT US
22. SHIPPING SUPPORT
If you have a question about shipping, delivery or an order in transit, contact:
SANTI
Email: hello@santihome.com
Website: santihome.com
United Kingdom
Please include your order number whenever possible so we can assist you more efficiently.