Last updated: 20 August 2026
Welcome to SANTI.
These Terms & Conditions govern your use of santihome.com and any purchases, memberships or services made available through SANTI.
By accessing our website, creating an account, purchasing a product, subscribing to a membership or otherwise using our services, you agree to these Terms & Conditions.
Please read them carefully before making a purchase or becoming a member.
1. ABOUT SANTI
SANTI is an independent publishing and design platform exploring interiors, travel, culture and the objects that shape atmosphere.
Through santihome.com, we may offer:
- Printed magazines and editorial publications
- Digital editorial content
- Digital, Print and Collector Memberships
- Free editorial newsletters including Letters from the Field
- Curated objects through Shop the Atmosphere
- Events, experiences and member benefits
- Other editorial, creative and cultural products or services
Throughout these Terms, “SANTI”, “we”, “us” and “our” refer to the operator of santihome.com.
2. BUSINESS INFORMATION
SANTI is operated by:
[INSERT LEGAL NAME / REGISTERED BUSINESS NAME]
Trading as:
SANTI
Business address:
[INSERT BUSINESS ADDRESS]
Website:
santihome.com
Email:
hello@santihome.com
If SANTI becomes operated by a different legal entity, these Terms may be updated accordingly.
3. USING OUR WEBSITE
You may use santihome.com for personal and lawful purposes.
You must not:
- Use our website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our website, accounts or systems
- Introduce viruses, malicious code or other harmful technology
- Interfere with the proper functioning or security of the website
- Copy or commercially exploit SANTI content without permission
- Use automated systems to scrape or reproduce substantial parts of the website without our permission
- Misrepresent your identity when creating an account or making a purchase
We may restrict or suspend access where we reasonably believe the website is being misused.
4. ACCOUNTS
Certain SANTI services may require you to create an account.
You are responsible for:
- Providing accurate and current information
- Keeping your login details secure
- Maintaining the confidentiality of your password
- Informing us if you believe your account has been compromised
You are responsible for activity carried out through your account unless the activity occurred because of something for which SANTI is responsible.
We may suspend or close accounts that are used fraudulently, unlawfully or in material breach of these Terms.
5. PLACING AN ORDER
When you place an order through santihome.com, you are making an offer to purchase the relevant product, membership or service.
Your order is accepted when we send confirmation that the order or membership has been accepted.
We reserve the right to decline or cancel an order before acceptance where, for example:
- A product is unavailable
- A pricing or description error has occurred
- Payment cannot be authorised
- We suspect fraudulent activity
- Delivery cannot reasonably be completed to the address supplied
If payment has already been taken for an order we cannot fulfil, we will refund the relevant amount.
6. PRICES AND PAYMENT
Prices are displayed on santihome.com and may change from time to time.
The price applicable to your purchase will normally be the price shown when you place your order.
Any applicable taxes, shipping charges or other costs will be displayed during checkout where required.
We may use third-party payment providers to securely process payments.
SANTI does not directly store complete payment card details.
You agree to provide accurate billing and payment information and confirm that you are authorised to use the payment method provided.
SANTI MEMBERSHIPS
7. MEMBERSHIP OPTIONS
SANTI may offer different membership levels, including:
- Digital Membership
- Print Membership
- Collector Membership
The current price, benefits, billing period and features of each membership will be displayed on the relevant membership page before you subscribe.
Membership features may include, depending on the plan:
- Digital access to SANTI issues
- Print issues
- Subscriber-only editorial
- Early access
- Member communications
- Special editions
- Invitations
- Events or experiences
- Collector benefits
- Other benefits described on the relevant membership page
The benefits forming part of your membership are those described when you subscribe, subject to reasonable changes made in accordance with these Terms.
8. RECURRING MEMBERSHIPS
Where a SANTI membership is described as monthly, annual or otherwise recurring, it will continue and payments will automatically renew at the stated billing interval until cancelled.
Before subscribing, you will be shown:
- The membership price
- The billing frequency
- The principal membership benefits
- Whether the membership renews automatically
- How the membership can be cancelled
By subscribing to a recurring membership, you authorise our payment provider to collect the relevant membership payment on each billing date until the membership is cancelled.
9. MEMBERSHIP CANCELLATION
You can cancel a recurring SANTI membership at any time through the cancellation method made available to you or by contacting:
hello@santihome.com
We will not intentionally make cancellation more difficult than joining.
Unless otherwise required by law, cancelling ordinarily prevents your next renewal payment and your membership will remain active until the end of the period you have already paid for.
Cancellation does not normally provide a refund for a membership period that has already begun unless:
- You have a statutory right to a refund
- We have charged you incorrectly
- We have materially failed to provide the service purchased
- We otherwise agree to issue a refund
Where applicable law gives you additional cancellation or cooling-off rights, those rights will always apply.
10. MEMBERSHIP RENEWALS
Recurring memberships renew automatically unless cancelled before the relevant renewal date.
Where required by law, we may send you reminders before certain renewal payments.
Any required reminder will contain appropriate information about the upcoming payment and how to cancel your membership.
If we materially increase the price of an ongoing membership, we will provide reasonable notice where required and explain when the new price will take effect.
11. DIGITAL MEMBERSHIP AND DIGITAL CONTENT
Digital Membership may provide immediate access to digital issues, articles, archives or other member-only material.
Certain statutory cancellation rights operate differently when digital content is supplied immediately.
Where required by law, we may ask you during checkout to expressly request immediate access to digital content and acknowledge the effect that immediate supply may have on your cancellation rights.
We will only rely on the loss or modification of a statutory cancellation right where the legal requirements for doing so have been satisfied.
Nothing in these Terms removes any rights you have under applicable consumer law.
12. PRINT MEMBERSHIP
Where a membership includes printed issues, these will be sent to the delivery address associated with your membership.
You are responsible for keeping your delivery address accurate and up to date.
If an issue has already been dispatched before you update your address, we may be unable to redirect or replace it free of charge.
Publication and dispatch dates may occasionally change because of printing, production, editorial or logistical circumstances.
Where a significant delay occurs, we will communicate this where reasonably possible.
13. COLLECTOR MEMBERSHIP
Collector Membership may include additional limited or exclusive benefits.
These will be described on the Collector Membership page when you subscribe.
Some Collector benefits may be:
- Limited in quantity
- Available during particular periods
- Subject to location or scheduling
- Subject to separate booking arrangements
- Replaced with an equivalent benefit where circumstances outside our reasonable control make the original benefit impossible to provide
Where we make a material change to a paid benefit, we will endeavour to provide a reasonable alternative of comparable character or value.
MAGAZINES & SHOP THE ATMOSPHERE
14. PRINTED MAGAZINES
SANTI magazine issues may be produced in limited quantities.
Purchasing an individual issue does not automatically create a recurring membership unless this is clearly stated before checkout.
Because SANTI is an independent publication, publication dates and availability may occasionally change.
Where an issue is sold as a pre-order, the estimated publication or dispatch timeframe will be stated on the relevant page.
Estimated dates are provided in good faith and may change where printing, production or fulfilment circumstances require it.
15. SHOP THE ATMOSPHERE
Shop the Atmosphere is SANTI's curated selection of objects, lighting, design pieces and other products connected to the world of the magazine.
Products may be:
- Supplied directly by SANTI
- Produced by third-party makers
- Fulfilled by third-party suppliers or logistics partners
- Shipped separately from magazines or other items within the same order
Product information, dimensions and imagery are provided as accurately as reasonably possible.
Minor variations in colour, texture, finish or appearance may occur because of materials, manufacturing processes, photography or screen settings.
Such variations do not affect your statutory rights where a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.
16. AVAILABILITY
All products and editions are subject to availability.
Placing an item in your basket does not reserve it.
Limited editions and certain curated products may sell out and may not be restocked.
If an item becomes unavailable after you order it, we will contact you and refund the amount paid for that item if we cannot provide a suitable solution.
DELIVERY, RETURNS & CANCELLATIONS
17. DELIVERY
Delivery options, estimated times and charges will be shown at checkout or on our Shipping Policy where applicable.
Unless a different timeframe has been agreed, we aim to deliver goods within the period required by applicable consumer law.
Delivery estimates are not guaranteed dates unless expressly stated otherwise.
Delays may occasionally occur because of:
- Postal or courier disruption
- Customs
- Weather
- Printing or production delays
- Supplier delays
- Events outside our reasonable control
If a delay becomes significant, any rights available to you under applicable consumer law will continue to apply.
18. INTERNATIONAL ORDERS
SANTI may offer international shipping to selected countries.
For international orders, customs duties, import taxes or handling charges may apply depending on the destination.
Unless we expressly state that these charges are included, they may be payable by the recipient.
Customs procedures can also affect delivery times.
We are not responsible for delays caused solely by customs authorities, but this does not affect any statutory rights you may have.
19. RETURNS
Our Returns & Exchanges Policy explains how to return eligible products.
Nothing in that policy or these Terms limits your statutory rights.
For eligible goods purchased online, UK consumers generally have statutory cancellation rights allowing them to change their mind within the applicable cooling-off period, subject to legal exceptions.
You must take reasonable care of goods while they are in your possession.
Different rules may apply to:
- Digital content
- Services already supplied
- Personalised or custom-made items
- Sealed products where a legal exception applies
- Certain membership services
Your statutory rights remain unaffected.
20. DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty or materially different from what you ordered, please contact:
hello@santihome.com
Include your order number and, where useful, photographs showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with your legal rights, which may include:
- Repair
- Replacement
- Refund
- Another appropriate solution
Nothing in these Terms restricts rights you may have under the Consumer Rights Act 2015 or other applicable consumer law.
21. REFUNDS
Where a refund is due, we will normally return it to the original payment method.
Processing times after a refund has been issued may vary depending on your bank or payment provider.
Where you exercise a statutory cancellation right, we will refund any amounts that the law requires us to refund.
Further information is available in our Returns & Exchanges Policy.
EDITORIAL CONTENT
22. SANTI EDITORIAL
SANTI publishes independent editorial content relating to interiors, architecture, travel, hospitality, design, culture, objects and related subjects.
Editorial content reflects the views, observations and creative direction of SANTI and its contributors.
It is provided for editorial and informational purposes and should not be treated as professional financial, legal, medical, technical or other specialist advice.
23. PARTNERSHIPS, ADVERTISING AND COMMERCIAL CONTENT
SANTI may work with:
- Hotels
- Restaurants
- Designers
- Makers
- Studios
- Tourism organisations
- Brands
- Other creative and commercial partners
Some content may therefore be created following hosted stays, gifted experiences, press invitations, partnerships or paid commercial arrangements.
Where disclosure is required by applicable advertising or consumer-protection rules, we will aim to identify commercial content appropriately.
A commercial relationship does not automatically mean that all editorial coverage of a partner is paid or controlled by that partner.
24. EXTERNAL LINKS AND RECOMMENDATIONS
SANTI may link to or reference third-party websites, hotels, restaurants, brands, destinations and services.
These third parties operate independently from SANTI.
Unless expressly stated otherwise, we are not responsible for:
- Their websites
- Their availability
- Their terms
- Their privacy practices
- Their products or services
A feature or recommendation by SANTI does not create a contract between SANTI and the third-party provider.
INTELLECTUAL PROPERTY
25. SANTI CONTENT
Unless otherwise stated, content published through SANTI — including:
- Articles
- Written copy
- Photography
- Video
- Interviews
- Graphics
- Layouts
- Magazine designs
- Branding
- Logos
- Digital issues
- Original creative concepts
— is owned by SANTI or used under licence from the relevant rights holder.
All applicable intellectual property rights are reserved.
26. PERSONAL USE
SANTI content is provided primarily for your personal, non-commercial use.
You may not reproduce, republish, sell, distribute, commercially exploit or substantially copy SANTI content without prior written permission, except where permitted by law.
You may share links to SANTI content through social media and other platforms.
You must not remove copyright notices, credits or other rights information from content.
Automated scraping, systematic extraction or use of substantial SANTI content to build commercial datasets or train commercial artificial intelligence or machine-learning systems is not permitted without our written authorisation, except where such use cannot lawfully be restricted.
27. USER SUBMISSIONS
If you send SANTI an editorial pitch, photograph, story, project, idea or other material, you confirm that you have the right to submit it.
Submitting something to SANTI does not automatically transfer ownership to us.
Unless separately agreed, submission also does not guarantee publication, payment or coverage.
If we wish to commercially use or publish submitted material beyond what you have clearly authorised, additional terms may be agreed where appropriate.
GENERAL TERMS
28. PROMOTIONS AND DISCOUNT CODES
From time to time, SANTI may offer promotional codes, introductory prices or special offers.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotions may have expiry dates
- Only one promotional code may be permitted per order
- Promotions may exclude certain memberships, editions or products
- Promotions may be withdrawn where they have been used fraudulently or contrary to their stated terms
Any specific promotion terms will take precedence where they conflict with this section.
29. CHANGES TO PRODUCTS OR SERVICES
As an independent publisher, SANTI may evolve over time.
We may reasonably change:
- Website features
- Editorial formats
- Membership features
- Publication formats
- Product ranges
- Third-party partners
We will not use this right to remove a material paid benefit unfairly without taking appropriate steps.
Where a material change affects an ongoing paid membership, we will communicate it where reasonably required and respect any cancellation rights available to you.
30. WEBSITE AVAILABILITY
We aim to keep santihome.com available and functioning properly.
However, we cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Platform outages
- Security issues
- Events outside our reasonable control
We may change, suspend or discontinue parts of the website where reasonably necessary.
31. OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or limits liability for:
- Death or personal injury caused by negligence where liability cannot lawfully be excluded
- Fraud or fraudulent misrepresentation
- Breach of rights that cannot legally be excluded
- Your statutory consumer rights
We are responsible for losses that are a foreseeable consequence of our breach of these Terms where required by law.
We are not responsible for losses that could not reasonably have been foreseen when the contract was formed.
SANTI products and memberships are primarily supplied for personal use. We are not responsible for business losses arising from consumer purchases except where applicable law provides otherwise.
32. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Industrial disputes
- Internet or telecommunications failures
- Major courier disruption
- Supplier or printer disruption
- Transport interruptions
Where such an event significantly affects an order or service, we will take reasonable steps to minimise its impact and communicate with affected customers where appropriate.
Your statutory rights remain unaffected.
33. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Please read our Privacy Policy for information about how SANTI collects, uses and protects personal information.
34. IF PART OF THESE TERMS IS INVALID
If a court or relevant authority decides that any part of these Terms is unlawful or unenforceable, the remaining sections will continue to apply.
35. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean we have waived our right to enforce it later.
36. THIRD-PARTY RIGHTS
Unless expressly stated otherwise, these Terms are between you and SANTI.
No other person has a right to enforce them except where applicable law provides otherwise.
37. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom or another country, you may also benefit from mandatory consumer protections applicable where you live.
Nothing in these Terms is intended to deprive you of those protections.
Any dispute may be dealt with by the courts having jurisdiction under applicable law.
38. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to:
- SANTI
- Our memberships
- Our products and services
- Our website
- Applicable laws or regulations
The latest version will be published on santihome.com with the date it was last updated.
Changes will not retrospectively remove rights you have already acquired under an existing purchase or contract.
Where a material change affects an ongoing membership, we will provide notice where required.
39. CONTACT US
If you have a question about these Terms, an order or a SANTI membership, contact:
SANTI
Website: santihome.com
Email: hello@santihome.com
United Kingdom
We aim to deal with enquiries fairly and as quickly as reasonably possible.